
AC6000
TM
Configuration Manual 118
UNION COMMUNITY Co., Ltd. 44-3 Hyundai Topics Building, Bangi-dong,
Songpa-gu, Seoul, Korea 138-050, Tel: 82-2-6488-3000, Fax: 82-2-6488-3099,
8. Troubleshooting Guide
This is a general guide on troubleshooting. Follow these guidelines if you are having
troubles with using the terminal.
Problem Solution
LCD is blank or black.
• Ensure the RED power LED is on
• Check LCD timeout, LCD will turn off
after a programmed period of time.
Cannot hear voices
• Ensure the voice volume is turned on.
See page
76
Cannot hear sounds when keys are touched
• Ensure the sound volume is turned on.
See Page
19
Picture not showing.
• Ensure the picture options are enabled.
See Page
88
• Check terminal information (system).
Ensure the ‘Camera Sensor OK’ is
shown.
Card not working.
• When scanning the card make sure the
BLUE LED lights up for half a second. A
sound should be heard also.
• Ensure the card is registered.
• Ensure the authentication type for the
user is correct.
See Page
41
• Check terminal information (system).
Ensure the ‘Card OK’ is shown.
Fingerprint not registering
• See Page
21
• Ensure the auto sense LED (red led on
sensor window) appears when the
finger is on the sensor window.
• Check if the user is already registered
under another id using the same
fingerprint. See Page
68
User not authenticating after registration.
• See page
21
• Ensure the auto sense LED (red led on
sensor window
a
ears when the
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